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There Is No "I" in Network Monitoring

by Sciencelogic

Well of course there IS an "I" in Monitoring! Actually there are
two of them. However this very simple concept is often forgotten
and quite difficult to accomplish while effectively running IT
Operations. I was reminded of this while attending the Gartner
Symposium ITxpo in Orlando last October.

Gartner analysts talked about the maturity model for running IT
Operations as a Business, and they concluded that very few IT
organizations had built the framework of People, Process and
Technology to achieve a high level automation by welding the
right set of tools together for internal IT departments to be
able to deliver IT solutions like a service provider.

What's Happening Now
Typically, larger IT organizations run in silo-based
organizational structures because of the very nature of
technology subject matter expertise. The network engineering
group, the database management team, the systems management teams
with Unix and Windows, the IT security teams, the back-office
application management teams and the e-mail/blackberry service
delivery teams often run in separate subgroups.

Most often, these teams use their own independent tools (often
from the manufacturer of the technologies they support) or a
single narrow/deep tool to assist with performance and event
management for databases, e-mail systems, servers or the network.
This typical structure leads to 5-10 independent
monitoring/management systems that often don't share information
with each other.
More important, the lack of or oftentimes extreme expense and
ongoing management associated with integrating multiple
heterogeneous technologies and applications into a unified
monitoring/management system leads to communication breakdowns
and knowledge transfer gaps that prevent rapid issue resolution.

The Team Solution
So back to the title of this blog post: "There is no I in
Monitoring." The idea is a play on the well-known saying "there
is no I in Team." I could not find this commonly used phrase
attributed to a specific person, but I have heard it in sports
and business coaching as a consistent mantra for amazing
results.

By definition, a "team" is collection of people working together
towards a universal goal. Partly based on the mnemonic - Together
Each Achieves More - which values the togetherness of
individuals; this well-meaning adage emphasizes the need to
leverage the strengths of individual subject matter experts to
maximize the efficiency and success of the team.

So the crescendo moment you have all been waiting for. Valuing
the individual strengths, skills and experiences of every one of
these silo technology teams, and channeling them through a single
tool and a single pane of glass will generate exceptional results
in IT Operations Management.

We welcome you to our monitoring world and hope that you'll
enjoy learning about our philosophies and the idea of a
collaborative team effort in managing IT operations.

David Link is president and CEO of ScienceLogic
(http://www.sciencelogic.com). He and his partners built a
thriving company from the ground up by focusing on delivering
"products that just work" to the underserved IT management
marketplace.

Syndicated by Top Gazebos - www.topgazebos.net

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